Anna Yap
Senior Director of Service Delivery
“Two-parts client satisfaction, one-part cost & schedule management, with two dashes of efficiency. I love what we do because we get to contribute to organizations achieving goals by providing valuable solutions and services.”
– Anna Yap, Director of Service Delivery
Anna is an operations and project management subject matter expert. She leads strategic and operations planning and execution at DTS with a focus on delivering high quality services, improving efficiency, and increasing customer satisfaction. Anna’s experience comes from years of leading cross-functional teams, developing and improving processes, and managing diverse projects and programs across multiple industries.
- University of Maryland Baltimore County, Master of Science in Systems Engineering
- University of Maryland Baltimore County, Bachelor of Science in Information Systems
- Cornell University, Customer-Focused Product and Service Design
- University of Maryland Baltimore County, Cybersecurity Strategy and Policy
- Certified Project Management Professional (PMP)®
- Certified ScrumMaster® (CSM)
- Certified in ITIL® Foundation IT Service Management
- Certified in CompTIA Security+
- Project Manager, Index Analytics
- Service Delivery Lead, Itineris North America
- Program Manager, Edaptive Systems (subsidiary of ManTech)
- Technical Program Manager, BlackBerry
- iPhone or Android? iPhone
- Iron Man or Captain America? Iron Man
- What superpower would you like to have? Super Speed