Anna Yap

Director of Service Delivery

“Two-parts client satisfaction, one-part cost & schedule management, with two dashes of efficiency. I love what we do because we get to contribute to organizations achieving goals by providing valuable solutions and services.”
– Anna Yap, Director of Service Delivery

Anna is an operations and project management subject matter expert. She leads strategic and operations planning and execution at DTS with a focus on delivering high quality services, improving efficiency, and increasing customer satisfaction. Anna’s experience comes from years of leading cross-functional teams, developing and improving processes, and managing diverse projects and programs across multiple industries.

  • University of Maryland Baltimore County, Master of Science in Systems Engineering
  • University of Maryland Baltimore County, Bachelor of Science in Information Systems
  • Cornell University, Customer-Focused Product and Service Design
  • University of Maryland Baltimore County, Cybersecurity Strategy and Policy
  • Certified Project Management Professional (PMP)®
  • Certified ScrumMaster® (CSM)
  • Certified in ITIL® Foundation IT Service Management
  • Certified in CompTIA Security+
  • Project Manager, Index Analytics
  • Service Delivery Lead, Itineris North America
  • Program Manager, Edaptive Systems (subsidiary of ManTech)
  • Technical Program Manager, BlackBerry
  • iPhone or Android? iPhone
  • Iron Man or Captain America? Iron Man
  • What superpower would you like to have? Super Speed